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OUR PROMISE

Refunds Policy

We hope you absolutely love your Ortho Cloud Pillow. Every order is packed with great care, but in the rare event that your pillow arrives damaged, we are here to help.
Share a short unboxing video
Hassle-Free Returns
Refunds
30 Days Return Policy; If Damaged

To resolve the issue quickly, please share a short unboxing video with us.

For a smooth replacement process, please ensure that:

  • 1 The video is recorded as one continuous clip, without cuts or edits.
  • 2 Recording begins before opening the sealed package.
  • 3 The video clearly shows the package being opened and the condition of the Ortho Cloud Pillow inside.

This video helps us provide proof to our courier partner and process your replacement promptly.

Please Note

We are unable to accept returns in the following situations:

  • The feel or firmness does not match your personal preference.
  • An incorrect size was ordered.
  • An unboxing video is unavailable or was recorded after the package had already been opened. Or in case of any edited or AI generated video is attached.

Please send the unboxing video to WhatsApp info@ortho-cloud.com OR at within 24 hours of delivery so we can assist you as quickly as possible.

Thank you for your understanding and for choosing Ortho Cloud.

Short Version for the Product Page

A Quick Note About Your Ortho Cloud Pillow

In the rare event that your pillow arrives damaged, please share a complete unboxing video starting from the sealed package. This allows us to verify the issue and process your replacement promptly.

30 Days Period

Within 30 days only if the product arrives damaged & submitted video as mentioned.

Easy Returns

Hassle-free returns within 30 days as per the given conditions.

Refund

Refunds apply only to damaged products with a valid unboxing video.

Shipping Cost

The customer is responsible for covering all return shipping costs.

Peace of Mind

Your comfort & trust mean everything to us.

What's Eligible for a Refund?

To ensure fairness, please review our eligibility requirements.

Purchases made directly from ortho-cloud.us
Within 30 night of delivery
Pillow must be returned in 10/10 condition
Original packaging is required
Video of the product needs to be attached with email.

What's Not Eligible?

Orders outside the 30-night trial period
Pillows that are damaged or soiled (excessive wear, stains, or odors)
Items not Purchased from our Official Website
Unclear video / edited or any AI generated video isn't acceptable, or if the damaged area is not clearly visible in video

Important Notes

Refunds are processed within 5-7 business days after we receive your return.

Refunds are issued to your original payment method.

Allow 3-4 business days for return shipping transit time.

Need help? Our support team is here for you at every step.